I. USEFUL EXPRESSIONS
常用語
1. How to start your letter?
We appreciate your request for a Gorden credit card.
We're pleased to hear you'd like to establish a credit account with B&G Corporation.
2. How to request the applicant to provide more information?
We require that credit applicants complete the enclosed application form before receiving formal credit approval.
Perhaps you could furnish us with the names of two or three firms from which you are now buying on credit.
Since the available information in support of your credit application is incomplete, we will appreciate your assistance.
One temporary solution we might suggest is for you to find a person or firm that would guarantee your open account with us.
3. How to explain the procedure you will follow?
We'll follow the standard procedure by checking on your past payment record.
Once we've received your completed form we'll notify you within three weeks regarding its acceptance.
We will be happy then to reconsider your request for a credit card.
4. How to end your letter?
I'm sure you can furnish the information we need to reconsider your request.
If you have any questions about the form or our approval requirements, please call me at (000)000-0000.
I will be pleased to help you provide the information we need.
II. SAMPLE
范文
Dear _______:
Thank you for your interest in Kosmos and your request for a line of credit.
Based on the information you supplied us, however, we are not able to grant you the open credit you requested. If you can supply us with current financial statements and two additional references, we will be happy to reconsider your request.
Meanwhile, we will welcome any orders accompanied by a cash payment. Please let us hear from you soon.
Sincerely,
__________
__________
III. TIPS
掌握寫作要領
1. Thank the customer for his/her interest in doing business with you.
2. Specify what kind of additional information you need.
3. If necessary, explain why you need more information.
4. Be more helpful by offering suggestions and contact information.
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