I. USEFUL EXPRESSIONS
常用語
1. How to inform the customer that goods are (or will be) shipped?
We are pleased to inform you that arrangements have now been made to ship the goods you ordered on June 15.
Your order is being shipped via Federal Express and should arrive in 3 days.
Your order #633-3756 is now being processed and will be ready for delivery by June 15.
Delivery is scheduled by ________[shipping service] for October 25.
We have shipped the disks you requested by UPS to arrive at your address by October 15.
2. How to express good will?
We feel sure that you will be well satisfied with the goods; at their prices they represent exceptional value.
We hope our product will give your company many years of dependable use.
Thank you for your order. We are sure you will be pleased with the computer when you receive them.
We hope you will find the goods entirely satisfactory.
3. How to encourage further business?
We look forward to serving you again.
I hope we can be of further service to you.
We appreciate your business and look forward to serving you in the future.
We hope our handling of your first order with us will lead to further business between us.
We hope this will mark the beginning of a mutually satisfactory business relationship.
4. How to offer help and contact information?
Please inspect all merchandise upon delivery.
If you discover damage, please notify us immediately.
If your order has not arrived by October 31, please telephone me at (000) 000-0000.
If you have questions, please call me directly at (000) 000-0000.
Feel free to call me if I can be helpful in any way.
II. SAMPLE
范文
Dear _________:
We are pleased to inform you that the following items have been shipped to:
Stephen Ray
Norton Consulting
XXXXXXX Street
Hong Kong
using WorldMail Shipment.
Your order #0000-000000 (received May 24 1998) Ordered Title Price Shipped Subtital
10 Information Management 54.95 10 549.50
10 Marketing Analysis 48.95 10 489.50
Subtotal: 1039.00
Shipping & Handling: 60.00
Total: 1099.00
If you have any questions, please contact us via e-mail (xxxx@xxxx.com), FAX (1-000-000-0000) or telephone (1-000-000-0000).
Thank you for shopping at Commercial Books. We look forward to serving you again.
Sincerely yours,
__________
III. TIPS
掌握寫作要領
1. Include in your letter all the necessary details about the shipment:
Order number, date, description of goods, quantity, price, etc.
Method of shipping
Dates of delivery (and arrival)
Information for further contact
2. Express thanks and good will
3. Encourage further business
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