I. USEFUL EXPRESSIONS
常用語
1. How to thank the customer for ordering from your company?
Thank you for ordering from PC Mall!
Thank you for your order of April 20.
We are pleased to receive your order of April 20.
We appreciate your purchase of our new TX101 fax machine.
2. How to tell the customer that the order will be processed?
I am happy to inform you that we can supply every item you require.
We can assure you that your order will be dealt with promptly.
We can supply from stock all the items you ordered and are arranging to send them by UPS.
We can supply from stock and will have no trouble in meeting your delivery date.
3. How to offer information about delivery?
Delivery would be two weeks from receipt of order.
All merchandise you order will be shipped within 7 days.
We will ship your order immediately upon receipt of your L/C.
We will notify you when the order is ready for pick-up.
4. How to encourage more business?
I am enclosing our latest company brochure, which provides information about new products and promotions.
I think you will find the section on new CD titles particularly interesting.
We hope that your present order will be the first of many.
5. How to end your letter?
Once again, we appreciate your confidence in our products.
Again, thank you for ordering from PC Mall.
Please feel free to call me if you have any further questions.
If there is anything we can do to further our relationship, please let us know.
We look forward to hearing from you again soon.
II. SAMPLE
范文
Dear _________:
Thank you for ordering from PhotoCom!
Your order information appears below:
Your order #0000-000000 (received May 24 1998)
Ordered Item Price Shipped Subtotal
1 AF70-210 zoom 454.95 1 454.95
1 AF35-70 zoom 248.95 1 248.95
Subtotal: 703.90
Shipping& Handling: 30.00
Total: 733.90
Ship via: _________________________[delivery service]
Ship to: _________________________[name]
_________________________[address]
_________________________
If you need to get in touch with us about your order, please call me at (000) 000-0000 or send an e-mail message to xxxx@xxxxxx.xxx.
Thank you for shopping at PhotoCom. We look forward to further business with you.
Sincerely,
__________
III. TIPS
掌握寫作要領
1. An order acknowledtement should contain specific information about:
Order date
Invoice number
Date on which the order will be shipped
Method of shipment
Message thanking the customer for the order
Message offering help and contact information
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