作為基層農資店,如何(he)才能吸引顧(gu)客,使他們樂于光顧(gu)和消(xiao)費(fei)?
產(chan)品(pin)吸引——品(pin)類齊全(quan)、品(pin)種多樣(yang)的農資(zi)店是(shi)消費(fei)者的首選之地。因此,每一個農資(zi)店應根據自身的經營規模和實力(li),為消費(fei)者提(ti)供“一站式”服務,一次(ci)性滿足消費(fei)者購買農資(zi)的需求。這(zhe)樣(yang),不但消費(fei)者可以(yi)節約(yue)購買時間,而且可以(yi)避免奔波之苦。
服(fu)務(wu)吸引——由(you)于農(nong)(nong)資店(dian)(dian)(dian)(dian)屬(shu)于服(fu)務(wu)行業,所以(yi)店(dian)(dian)(dian)(dian)員的(de)服(fu)務(wu)質量決定著(zhu)農(nong)(nong)資店(dian)(dian)(dian)(dian)的(de)成交量和客(ke)戶(hu)忠(zhong)誠度。農(nong)(nong)資店(dian)(dian)(dian)(dian)的(de)服(fu)務(wu)吸引力主要(yao)表(biao)現在兩個方面:一是專(zhuan)業化。店(dian)(dian)(dian)(dian)員應(ying)為消(xiao)費者提供各類農(nong)(nong)資的(de)介紹以(yi)及施肥(fei)指(zhi)導。二是人(ren)性化。農(nong)(nong)資店(dian)(dian)(dian)(dian)要(yao)多為消(xiao)費者著(zhu)想,為他(ta)們(men)提供更多便捷式的(de)服(fu)務(wu), 比如(ru)農(nong)(nong)民要(yao)給農(nong)(nong)田施肥(fei),在農(nong)(nong)資店(dian)(dian)(dian)(dian)購買不同的(de)肥(fei)料后,農(nong)(nong)資店(dian)(dian)(dian)(dian)可(ke)以(yi)提供攪(jiao)拌肥(fei)料的(de)幫(bang)助,如(ru)果條件允許(xu)還可(ke)以(yi)把攪(jiao)拌好的(de)肥(fei)料直接幫(bang)助農(nong)(nong)民送至田間地頭。
環(huan)(huan)境(jing)(jing)吸(xi)引——如果(guo)說服(fu)務是一(yi)種 “軟實力”的(de)話,那么“環(huan)(huan)境(jing)(jing)”則是農(nong)資(zi)店(dian)“硬實力”的(de)象征。很多農(nong)資(zi)店(dian)的(de)產品大同小異,但(dan)每個店(dian)的(de)環(huan)(huan)境(jing)(jing)布局(ju)是迥異的(de),不同農(nong)資(zi)店(dian)會(hui)有不同的(de)“環(huan)(huan)境(jing)(jing)”氛圍。科學陳列產品、整潔的(de)購物環(huan)(huan)境(jing)(jing)、簡(jian)潔明亮(liang)的(de)布局(ju)、新穎(ying)的(de)柜(ju)臺設計(ji),都是提高農(nong)資(zi)店(dian)吸(xi)引力的(de)亮(liang)點所在(zai)。因此(ci),農(nong)資(zi)店(dian)必須(xu)要學會(hui)營(ying)造(zao)環(huan)(huan)境(jing)(jing)。